Amber Oakes

Amber is a Product Manager at Content Formula, playing a key role in shaping Xoralia, a policy and procedure management platform built for Microsoft 365.

She brings practical experience from leading system and platform changes across healthcare and retail organisations. Through this, she has seen how easily new tools can fall short - not because of the technology itself, but because processes are unclear, policies are hard to access, and people are not fully supported in adopting new ways of working.

That perspective feeds directly into her work on Xoralia. Amber has been closely involved in developing the platform to solve the challenges she has encountered first-hand, improving how policies are accessed, understood, and followed across organisations.

Alongside product development, she regularly engages with clients, prospects, and wider market research to understand emerging trends and common pain points in policy management. This ongoing insight helps ensure Xoralia continues to evolve in line with real-world needs.

Amber writes about policy management, user adoption, and the practical realities of implementing systems in complex organisations. Her articles focus on what actually works, drawing on direct experience and conversations with teams managing policies day to day.