Privacy policy

Introduction

This privacy policy explains how Content Formula Limited (“we”, “us”) collects, uses, stores and protects personal data when you use the Xoralia website and software.

Collection of personal data

We collect information you submit through forms (name, email, organisation, message), technical data such as IP address and browser type, and cookie data as described in our cookie notice.

Purposes of processing

We use personal data to respond to enquiries, provide demos and trials, operate the website, improve our services, and meet legal obligations.

Disclosure

We share data with service providers who process it on our instructions (for example HubSpot for forms, Microsoft for infrastructure) and when required by law.

Data security

We apply appropriate technical and organisational measures to protect personal data.

Data retention

We keep personal data only as long as needed for the purpose collected, or as required by law.

AI processing of personal data

Where we use AI tools, personal data is processed under the same controller responsibilities and with appropriate safeguards.

Cross-border data transfers

If personal data is transferred outside the UK/EEA, we use an appropriate transfer mechanism.

Third-party links

Our site may link to third-party websites. Their privacy practices are their own.

Your rights

You may request access, correction, deletion, or restriction of your personal data, and you may object to certain processing. Contact hello@contentformula.com. You may also complain to the ICO.

The data controller is Content Formula Limited.