01 · Trusted answers
Copilot answers from the approved version, not an old copy
When staff ask Copilot a question, the answer is grounded in the approved, up-to-date document in your governed library. Without that, someone asking about the travel expenses limit can get a confident answer from a version replaced two years ago. Microsoft has made the same point: when Copilot gets something wrong, the cause is usually out-of-date content still sitting in the estate, not the model.
What this fixes
- Copilot gives a confident answer from a superseded policy
- Old copies that nobody could find on a shared drive now surface in AI answers
63%
of organisations either do not have, or are unsure if they have, the right data management practices for AI. Gartner, 26 February 2025





