Our contact details
Xoralia is a software product owned by Content Formula Limited
Address: Content Formula Limited, Kemp House, 152-160 City Road, London EC1V 2NX UNITED KINGDOM
Phone Number: +44 (0) 20 4534 3460
E-mail: [email protected]
The type of personal information we collect
We currently collect and process the following information:
Name, email address, company
We also collect information related to the pages you browse on our website
If we enter into a business dialogue either as with you we may record details of our interactions in our CRM system
How we get the personal information and why we have it
Most of the personal information we process is provided to us directly by you for one of the following reasons:
- Signing up to our mailing list
- Requesting a demo and entering into discussions with us about our product and services
We use the information that you have given us in order to market our product to you in a personalised and relevant way.
Under the General Data Protection Regulation (GDPR), the lawful basis we rely on for processing this information is your consent. You are able to remove your consent at any time. You can do this by:
Contacting us at [email protected] and requesting that we remove you from our CRM database.
Requesting that we stop sending you emails by clicking the unsubscribe link on any marketing email that we may send you. If you do this your details will still remain in our database. We keep them in case you later contact us to engage with us about our products and services.
How we store your personal information
Your information is securely stored on our CRM system which is hosted by a third party in the cloud.
We may keep our CRM records about you whilst you are a customer or for up to 5 years if you are not. Old records will be permanently deleted from the system.
Your data protection rights
Under data protection law, you have rights including:
Your right of access – You have the right to ask us for copies of your personal information.
Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact us at [email protected] if you wish to make a request.
How to complain
If you have any concerns about our use of your personal information, you can make a complaint to us using the contact details at the top of this page.